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Our Legal Terms, Your Account Rights

ko777 operates under a clear set of legal terms that govern how your account, wallet activity, and personal data are handled.

Account TermsPrivacy & DataEligibility by RegionWallet PolicyUser Rights
ko777 Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Account & Policy Support Raise a legal or policy question directly through your account dashboard. Our support team reviews policy-related cases and responds with written clarification on the relevant terms.
Wallet Dispute Resolution If a bKash, Nagad, or Rocket transaction is disputed, submit the transaction reference through the support portal. We cross-check against our payment records and respond in writing.
Data & Privacy Requests To request a copy of your data, ask for corrections, or close your account, contact us via the in-account support form. We handle data requests under our stated retention and deletion policy.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We apply standard encryption to account credentials and wallet verification records. Your data is not sold to third parties, and access within our team is limited to roles that require it for account operations or legal compliance.

Data Retention

We keep account and transaction records for as long as your account is active and for a defined period after closure, in line with our legal obligations. You can request details of what we hold.

Cookie Policy

Our platform uses session and analytics cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features load on mobile.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Requesting Changes

To correct personal details, update your registered mobile number, or request account deletion, submit a written request through the support form. We verify identity before processing any change.

Common Legal and Policy Questions

If your question is not covered here, reach out through your account support form and we will respond with the relevant policy detail in writing.

Eligibility depends on your local law and the region you are accessing from. It is your responsibility to confirm that using this platform is lawful where you are before registering or transacting.

We collect the information you provide during registration and wallet verification — name, mobile number, and payment method details such as your bKash or Nagad account reference. This is used for account management and fraud prevention.

Yes. Submit a data access request through the in-account support form. We will confirm your identity and provide a summary of the data we hold on your account within a reasonable timeframe.

Gather your transaction reference from your bKash or Nagad app, then submit it via the support portal. We match it against our payment records and provide a written response on the outcome.

We retain records for a defined period after closure as required by our legal obligations, then delete them. You can request confirmation of deletion once the retention period has passed.

We update terms when our services or legal obligations change. You will be notified through your registered account contact. Continued use of the platform after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.